Ransomware: How One Ransomware Attack Took Down Two Companies & What We Did to Recover
On Tuesday morning, April 14, 2020, we were informed that one of our clients was experiencing IT issues. We were in a reactive support model with this particular client, which meant they used our services to respond to high-level needs. They relied on their own internal IT team for the majority of their IT support and processes – like cybersecurity. However, this was a situation where they needed help fast. Their systems were not working and they were unable to run their business. They called our Help Desk, where a ticket was created and immediately escalated. We quickly identified the problem: it was a ransomware attack. This is what happened next.