Frequently Asked Questions
A Managed IT Services Provider (MSP) is a company that manages and supports your business technology. They monitor your systems, help prevent problems, and provide support when issues arise.
If something goes wrong, your team can call the help desk and get assistance right away instead of trying to fix the problem themselves. MSPs also keep systems updated, protect against cybersecurity threats, and ensure backups are working properly.
In addition to day-to-day support, a managed IT provider helps guide your business strategically with technology—helping you choose the right tools, plan upgrades, and make sure your IT supports your long-term business goals.
ABS provides IT support for companies with employee counts ranging from 10 – 500. For our Managed Services Agreements, typically 10 employees and greater is a good fit.
A modern IT partner should operate with a proactive, customer-first mindset rather than a reactive, break-fix approach. The goal is not only to resolve issues quickly, but to prevent them and ensure technology consistently supports broader business objectives.
Key elements of this approach include:
- Immediate access to live, local engineers for responsive, human support
- Proactive monitoring and maintenance to detect and resolve issues before they disrupt operations
- Strategic IT planning aligned with long-term business growth, not just short-term fixes
- Dedicated cybersecurity expertise to continuously protect against and respond to evolving threats
- Flexible, month-to-month agreements that provide value without requiring long-term commitments
This model prioritizes reliability, alignment with business goals, and continuous improvement over reactive problem-solving.
Our help desk is built for immediate response, with live answers from local engineers and not call centers or outsourced support.
In fact, most issues are acknowledged within minutes, and 96% are resolved remotely without disrupting your team’s day.
If your business depends on uptime, we ensure you’re never waiting on IT.
Not all Managed Services are designed the same and it all depends on your company needs and how you like to budget your IT costs. Managed Services in the Louisville market will cost anywhere between $60-$150 per user and the actual per user price is influenced by many factors such as number of employees, complexity of your IT systems, and your maturity with IT.
Business hours are Monday to Friday, 6:00 am – 9:00 pm Eastern Standard Time. After-hours support for business emergencies is available for our Managed Services customers.
Yes, we can. We have clients in more than 30 states and 96% of issues reported to ABS are resolved remotely. We invest hundreds of thousands of dollars in technology and processes that eliminate the need for your employee to wait for a technician to come onsite to resolve their IT issues.
- Phone – 502-896-2557
- Email – service@advancedbusinesssolutions.com
- Contact form
Our support structure is set up to provide you with both an immediate response through our Help Desk team, as well as long-term continuity through your dedicated Support Team. Our goal is to solve 98% of problems remotely to increase your employee productivity.
ABS has a great retention rate in both our leadership and technical teams. Our team-based approach and operations methodology helps shield our clients from any negative implications of our employee turnover.
It’s likely that we do! ABS manages the IT needs for over 200 companies in many different industries, and work with hundreds more on an as needed, on-demand basis.
Our support agreements are month to month commitments. We challenge ourselves to earn your business every day.
We support the networks that your phone system is connected to, however we do not support the phone system itself. For our Managed Services clients, we take the responsibility of managing your phone vendor on your behalf so you can focus on the business while we handle the IT stuff.
Over the last 26 years we’ve perfected our onboarding process to help ensure your employees are well taken care of during the transition. Ideally, you don’t have to choose an MSP more than once and the onboarding is our opportunity to start the partnership off on the right foot. Depending on your company’s unique situation, we can take your call right away or be more strategic with how we introduce ABS to your employees. We have experience with strategic transitions and “we need you to start right now!!” situations.
With an ABS Managed Services Agreement our Cybersecurity team is included. Your specific cybersecurity needs will be identified and defined throughout our partnership. The journey starts with a Cybersecurity Threat Assessment, and from there we use industry trusted technology to build a Cybersecurity Posture that meets your compliance requirements or if you are not compliance bound, matches your business risk tolerance.
Yes, we will support the hardware and software you have today.
One of our primary differentiators is our dedication to hiring people who align with The ABS Way, as it drives a culture dedicated to customer service, accountability, and helping others. Put simply, if you don’t like helping people, you cannot work here. Our size, our years of experience, and our dedication to customer satisfaction are what our clients say sets us apart from the competition.
No – ABS does not charge onboarding fees.
We include onboarding because we believe a successful partnership starts with doing things the right way from day one.
Our team builds a customized onboarding plan to ensure a smooth transition, minimal disruption, and immediate visibility into your IT environment.
Yes – many of our clients already have internal IT teams.
ABS acts as an extension of your team, providing strategic guidance, additional capacity, and specialized expertise when and where you need it most.
Whether it’s day-to-day support or long-term IT strategy, we help internal teams move faster and make better decisions.
Yes – AI can introduce real risks if it’s not properly governed and monitored.
The biggest concerns are uncontrolled data sharing, lack of visibility, and misuse of sensitive information.
At ABS, we help businesses implement AI safely by creating policies, defining acceptable use, and ensuring your data stays protected as new tools are adopted.
Yes, if your team is already using AI tools, you need a policy now.
Without clear guidelines, employees may unknowingly expose sensitive data or create compliance risks.
ABS helps organizations quickly implement practical AI governance frameworks so you can embrace AI confidently without increasing risk.
AI governance should be led by IT, but it must be supported at the executive level.
Successful organizations treat AI as a business initiative, not just a technical one, requiring alignment between IT, leadership, and finance.
ABS works with leadership teams to ensure accountability, clarity, and long-term success with AI adoption.
