While other companies may wait for a call before troubleshooting issues of critical or minor scale, ABS begins working to solve such problems right away. With the help of an RMM tool, ABS will often diagnose and create solutions for problems even before the customer knows there is a problem to begin with. While our business model calls for swift action to solve customer problems quickly and efficiently, we’ll never leave you in the dark. An ABS engineer will happily notify the customer of any changes being made, what is happening, and why the change is necessary.
Our RMM tool allows our customers to focus on their primary line of business and not have to worry about IT issues and unplanned downtimes. In other words, we do our job so that you can focus on yours. With a customer-centric model to meet your needs, ABS is dedicated to tackling problems and finding proper solutions for our customers without delay. Our investment in tools, like Remote Monitoring and Management software, helps us keep our promise to keep your IT infrastructure running smoothly so you can focus on your business.
ABS Start Date: 2010
Other Experience, Expertise & Interests:
Enjoys helping our team be more effective and providing an environment that challenges employees to develop. Chili cook-off champion (2018) and father of three. Hobbies include flag football, volleyball, camping, and wrestling with my kids.
ABS Start Date: 2008
Other Experience, Expertise & Interests:
In the time that I’ve been at ABS, I’ve done pretty much everything and that experience has created a great perspective for me to operate with today. I enjoy learning new things and I’m always up for a challenge. In my spare time, I love doing anything outside – hiking, biking, kayaking, backpacking, etc… Anything that involves putting my cell phone away for extended periods of time!
ABS Start Date: 2017
Special Certifications
CompTIA A+, CCENT
Other Experience, Expertise & Interests:
I have a Masters in Theatrical Design, and spent 10 years as a theatrical lighting designer and technician in and around Louisville. I’m still active in the local theater community, and I also enjoy playing guitar and tinkering with electronics and programming. Outside of work, I’m usually spending time with an awesome baby or an adorably terrible dog.
ABS Start Date: 2003
Special Certifications
Working on PMP certification
Other Experience, Expertise & Interests:
I’ve been with ABS for many years — I started out as a field tech (way back when ABS was just starting and located in Mark’s garage!) and have worked my way up. The thing I most enjoy about my job is helping our clients and mentoring the younger techs. My biggest strength is my experience. I will say that I love my job and I can’t see myself working anywhere else.
ABS Start Date: 2018
Other Experience, Expertise & Interests:
– Cisco Sales Expert
– VM Ware Sales Professional
– Microsoft Sales Professional- Licensing
– 20 years of industry expertise
Compare me to a sea captain.
As captain of the ship, I am fully confident in my crew’s ability to navigate even the diciest waters.
I feel so fortunate to have the life that I do. I love my job on many levels: it gives me a challenging daily focus, provides me with social interaction, and feeds my family. I was raised in California and graduated from UCLA.
When I am not working, I like to exercise and have run over 35,000 miles in my lifetime. I also enjoy traveling. My favorite destination is anything with a sandy beach or Las Vegas during the first weekend of the basketball tournament. I am an avid college basketball fan. Since I wasn’t raised here in Louisville, I can root for Louisville, Kentucky, or Indiana – but my favorite is the Cardinals.
ABS Start Date: 2006
Other Experience, Expertise & Interests:
Customer service background in various industries. Tech experience built by climbing the ranks of ABS. Loves to play golf and enjoys cooking.
