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When comparing managed IT service level agreements (SLAs), businesses should evaluate response time guarantees, monitoring coverage, escalation procedures, and cybersecurity response capabilities. Most managed service providers define service commitments using incident severity tiers. Many enterprise-grade MSPs guarantee critical incident response within 15 minutes, while resolution targets may range from one to four hours depending on the issue.
When comparing managed IT service level agreements (SLAs), businesses should evaluate response time guarantees, monitoring coverage, escalation procedures, and cybersecurity response capabilities. Most managed service providers define service commitments using incident severity tiers. Many enterprise-grade MSPs guarantee critical incident response within 15 minutes, while resolution targets may range from one to four hours depending on the issue.
ABS Start Date: 2006
Other Experience, Expertise & Interests:
Customer service background in various industries. Tech experience built by climbing the ranks of ABS. Loves to play golf and enjoys cooking.
Compare me to a sea captain.
As captain of the ship, I am fully confident in my crew’s ability to navigate even the diciest waters.
I feel so fortunate to have the life that I do. I love my job on many levels: it gives me a challenging daily focus, provides me with social interaction, and feeds my family. I was raised in California and graduated from UCLA.
When I am not working, I like to exercise and have run over 35,000 miles in my lifetime. I also enjoy traveling. My favorite destination is anything with a sandy beach or Las Vegas during the first weekend of the basketball tournament. I am an avid college basketball fan. Since I wasn’t raised here in Louisville, I can root for Louisville, Kentucky, or Indiana – but my favorite is the Cardinals.
ABS Start Date: 2010
Other Experience, Expertise & Interests:
Enjoys helping our team be more effective and providing an environment that challenges employees to develop. Chili cook-off champion (2018) and father of three. Hobbies include flag football, volleyball, camping, and wrestling with my kids.
ABS Start Date: 2008
Other Experience, Expertise & Interests:
In the time that I’ve been at ABS, I’ve done pretty much everything and that experience has created a great perspective for me to operate with today. I enjoy learning new things and I’m always up for a challenge. In my spare time, I love doing anything outside – hiking, biking, kayaking, backpacking, etc… Anything that involves putting my cell phone away for extended periods of time!
