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Author Archives: Marshall Fall

A confident businesswoman in a suit holds her glasses and looks at the camera. Text overlay reads: Email Security: What Every Executive Needs to Know! Get insights from IT Support Louisville and Managed IT Services experts.

Advanced Email Protection Wake-Up Call

Business Security, Cyber Security, Managed IT ServicesBy Marshall FallMay 16, 2025

Email remains the lifeline of business communication. But here’s the harsh reality: cybercriminals know it too. If your company uses email, you’re a target, and their methods are getting more sophisticated by the day. Can your email security keep up? In our experience, most companies are lagging behind the criminals and need to make change.…

A person holds a tablet with white arrows pointing up from the screen and the words Efficiency Increase. Text reads, How Managed IT Services Drive Operational Efficiency on a blue background.

How Technology Drives Operational Efficiency

IT Management, Managed IT ServicesBy Marshall FallApril 4, 2025

Speed and efficiency are key in football and other sports. They’re just as important in business too – actually, they’re absolute must-haves. If you’re not using technology to stay competitive, cut costs, and get more done, you’re already falling behind. From nonprofits to financial services, construction to healthcare, businesses are tapping into tech to work…

Headline image about Microsoft Teams, EOS, and Strety

Choosing the Right Tool for Managing EOS

Microsoft, Technology TrendsBy Marshall FallMarch 25, 2025

When it comes to implementing the Entrepreneurial Operating System (EOS), choosing the right tool for managing EOS can make a significant difference in how smoothly and effectively your organization adopts and runs the framework. Let’s explore three popular options: Ninety.io, Strety, and EOS One, and help you determine which one might be the best fit…

AI Usage in the Workplace

AI Usage in the Workplace Whether You Like It or Not

AI, Business SecurityBy Marshall FallFebruary 26, 2025

Reality Check: AI Is Already in Your Office Newsflash: AI Usage in the workplace is already happening – right now, today. Whether it’s approved or not, AI is lurking its way into workflows faster and faster. So, the real question isn’t if your company should adopt AI; it’s how you can take control of it…

A man in a suit with his face half covered by a digital facial recognition grid, holding one finger up. Text reads: Enhance Your Meetings with Teams Voice and Face Recognition. IT Support Louisville and Virtual CIO Services icons are also shown.

Show Up, Speak Up – Microsoft Teams Voice and Face Enrollment

AI, IT Consulting, Technology TrendsBy Marshall FallFebruary 13, 2025

If you use Microsoft Teams for meetings, you probably love the AI-powered recording and transcription features. They capture everything, take notes, and provide a solid recap – so you can focus on the conversation instead of scrambling to jot things down. AI even identifies who said what… as long as they’re signed in. But what…

Feature image about choosing between a vendor and partner

Finding the Right IT Partner For Your Business?

Managed IT ServicesBy Marshall FallJanuary 22, 2025

Not all IT partners, specifically Managed Services Providers (MSPs), are created equal. We will dive into what to look for when finding the right IT partner. The first question to ask is: Are you looking for a vendor or a partner? What Is the Difference? Choosing between a vendor and a partner is like deciding…

A red pushpin marks a date on an October calendar. Text on the image reads: Preparing for Windows 10 End of Life in 2025. A note beside the pin says, Make sure upgrade is done with expert IT Support Louisville.

Preparing for Windows 10 End of Life in 2025

IT Management, MicrosoftBy Marshall FallJanuary 10, 2025

Yes, folks, Microsoft is officially ending support for Windows 10 on October 14, 2025. After this date, there will be no more security updates, bug fixes, or technical support for the operating system. Let’s take a look at what this means, how you can be preparing for Windows 10 end of life in 2025 and…

A woman with curly hair smiles while holding a white mug and looking at a laptop. Text on the image announces, “New Microsoft Outlook Rolls Out January 6th, 2025.” Shelves with books are in the background, highlighting Managed IT Services.

Microsoft Outlook Makeover: New Outlook January 2025 Update Rolls Out

MicrosoftBy Marshall FallDecember 27, 2024

Microsoft has announced that starting January 6th, 2025, they will begin deploying the New Outlook January 2025 Update to all Microsoft 365 Business and Premium subscribers. Key Things to Know How Will This Affect You? Here are some “Gotcha’s” of the New Outlook January 2025 Update Rolls Out What You Need to Do When the…

A smiling man in a light blue shirt sits at a desk with a laptop and coffee mug. Overlaid text reads, “The IT Seat in an EOS Company: Essential or Overlooked?” The EOS logo and "IT Support Louisville" are in the bottom right corner.

The IT Seat in an EOS Company: Essential or Overlooked?

Technology Trends, Managed IT ServicesBy Marshall FallDecember 20, 2024

In an EOS company, IT’s role often sparks debate or gets lost. Is “The IT Seat in an EOS Company: Essential or Overlooked?” As businesses increasingly rely on technology for growth and efficiency, IT leadership becomes crucial. Yet, many organizations still struggle to recognize its true value. In a company running the Entrepreneurial Operating System…

The U.S. Department of Defense seal and an American flag appear above the text: How Your Managed IT Services Provider Impacts Your CMMC Compliance, in front of a government building.

How Your External Provider Impacts Your CMMC Compliance

Business Security, Cyber Security, DataBy Marshall FallDecember 2, 2024

In the world of technology, an external service provider means many things to many people. It could mean a Managed Service Provider, a Security Vendor, or a Print Vendor. You may also utilize external vendors for application development or staffing your internal IT team. The definition takes many shapes and sizes. How Your External Provider Impacts…

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John Clark

VP of Sales & Marketing

ABS Start Date: 2006

Other Experience, Expertise & Interests:
Customer service background in various industries. Tech experience built by climbing the ranks of ABS. Loves to play golf and enjoys cooking.

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Mark Lewis

President & CEO

Compare me to a sea captain.
As captain of the ship, I am fully confident in my crew’s ability to navigate even the diciest waters.

I feel so fortunate to have the life that I do. I love my job on many levels: it gives me a challenging daily focus, provides me with social interaction, and feeds my family. I was raised in California and graduated from UCLA.

When I am not working, I like to exercise and have run over 35,000 miles in my lifetime. I also enjoy traveling. My favorite destination is anything with a sandy beach or Las Vegas during the first weekend of the basketball tournament. I am an avid college basketball fan. Since I wasn’t raised here in Louisville, I can root for Louisville, Kentucky, or Indiana – but my favorite is the Cardinals.

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Buck Hartlage

Service Director

ABS Start Date: 2010

Other Experience, Expertise & Interests:

Enjoys helping our team be more effective and providing an environment that challenges employees to develop. Chili cook-off champion (2018) and father of three. Hobbies include flag football, volleyball, camping, and wrestling with my kids.

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David Lacey

VP of Operations

ABS Start Date: 2008

Other Experience, Expertise & Interests:

In the time that I’ve been at ABS, I’ve done pretty much everything and that experience has created a great perspective for me to operate with today. I enjoy learning new things and I’m always up for a challenge. In my spare time, I love doing anything outside – hiking, biking, kayaking, backpacking, etc… Anything that involves putting my cell phone away for extended periods of time!

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