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Category Archives: Managed IT Services

A person in a suit holds a carrot in their left hand. Text over the image reads: The Non-Negotiables of Managed IT Services. Stop Settling for Less. The background is light blue with abstract shapes.

Good IT Keeps the Lights On. Great IT Helps You Grow

Managed IT ServicesBy Marshall FallNovember 5, 2025

Uptime is just the start. Your IT should drive momentum, not just prevent breakdowns. Great partners make IT simple. They resolve issues faster, plan smarter, and manage everything proactively – so you can stop stressing about IT and stay focused on growing your business. They don’t just fix what’s broken because they remove the root…

ABS has no contracts and don't handcuff clients to long term agreements

IT Partner vs IT Vendor: Why Partnership Wins Every Time

Managed IT ServicesBy Marshall FallOctober 24, 2025

Stop Renting IT. Start Partnering.  Let’s be honest most companies don’t “love” their IT company. They tolerate them. They wait on support tickets, chase follow-ups, and cross their fingers that things don’t go down during payroll. That’s not partnership — that’s survival. A true IT partner doesn’t wait for things to break, which is what…

A person points at headshots of diverse coworkers, with yellow caution tape across the image. Text reads: “New Job? Gift Card Scam Targets Fresh Hires.” Spot scams early—ask your Virtual CIO Services or IT Support Louisville team for guidance.

New Job: Gift Card Scam Targeting New Hires

Business Security, Cyber Security, Managed IT ServicesBy Marshall FallMay 28, 2025

Starting a new job is a moment of optimism, new faces, new challenges, and a fresh opportunity to shine. Unfortunately, cybercriminals are capitalizing on this excitement with a deceptive scam that’s targeting the newest members of your workforce. The “gift card” scam is laser-focused on new hires who are still learning the ropes and eager…

A confident businesswoman in a suit holds her glasses and looks at the camera. Text overlay reads: Email Security: What Every Executive Needs to Know! Get insights from IT Support Louisville and Managed IT Services experts.

Advanced Email Protection Wake-Up Call

Business Security, Cyber Security, Managed IT ServicesBy Marshall FallMay 16, 2025

Email remains the lifeline of business communication. But here’s the harsh reality: cybercriminals know it too. If your company uses email, you’re a target, and their methods are getting more sophisticated by the day. Can your email security keep up? In our experience, most companies are lagging behind the criminals and need to make change.…

A person holds a tablet with white arrows pointing up from the screen and the words Efficiency Increase. Text reads, How Managed IT Services Drive Operational Efficiency on a blue background.

How Technology Drives Operational Efficiency

IT Management, Managed IT ServicesBy Marshall FallApril 4, 2025

Speed and efficiency are key in football and other sports. They’re just as important in business too – actually, they’re absolute must-haves. If you’re not using technology to stay competitive, cut costs, and get more done, you’re already falling behind. From nonprofits to financial services, construction to healthcare, businesses are tapping into tech to work…

Feature image about choosing between a vendor and partner

Finding the Right IT Partner For Your Business?

Managed IT ServicesBy Marshall FallJanuary 22, 2025

Not all IT partners, specifically Managed Services Providers (MSPs), are created equal. We will dive into what to look for when finding the right IT partner. The first question to ask is: Are you looking for a vendor or a partner? What Is the Difference? Choosing between a vendor and a partner is like deciding…

A smiling man in a light blue shirt sits at a desk with a laptop and coffee mug. Overlaid text reads, “The IT Seat in an EOS Company: Essential or Overlooked?” The EOS logo and "IT Support Louisville" are in the bottom right corner.

The IT Seat in an EOS Company: Essential or Overlooked?

Technology Trends, Managed IT ServicesBy Marshall FallDecember 20, 2024

In an EOS company, IT’s role often sparks debate or gets lost. Is “The IT Seat in an EOS Company: Essential or Overlooked?” As businesses increasingly rely on technology for growth and efficiency, IT leadership becomes crucial. Yet, many organizations still struggle to recognize its true value. In a company running the Entrepreneurial Operating System…

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John Clark

VP of Sales & Marketing

ABS Start Date: 2006

Other Experience, Expertise & Interests:
Customer service background in various industries. Tech experience built by climbing the ranks of ABS. Loves to play golf and enjoys cooking.

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Mark Lewis

President & CEO

Compare me to a sea captain.
As captain of the ship, I am fully confident in my crew’s ability to navigate even the diciest waters.

I feel so fortunate to have the life that I do. I love my job on many levels: it gives me a challenging daily focus, provides me with social interaction, and feeds my family. I was raised in California and graduated from UCLA.

When I am not working, I like to exercise and have run over 35,000 miles in my lifetime. I also enjoy traveling. My favorite destination is anything with a sandy beach or Las Vegas during the first weekend of the basketball tournament. I am an avid college basketball fan. Since I wasn’t raised here in Louisville, I can root for Louisville, Kentucky, or Indiana – but my favorite is the Cardinals.

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Buck Hartlage

Service Director

ABS Start Date: 2010

Other Experience, Expertise & Interests:

Enjoys helping our team be more effective and providing an environment that challenges employees to develop. Chili cook-off champion (2018) and father of three. Hobbies include flag football, volleyball, camping, and wrestling with my kids.

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David Lacey

VP of Operations

ABS Start Date: 2008

Other Experience, Expertise & Interests:

In the time that I’ve been at ABS, I’ve done pretty much everything and that experience has created a great perspective for me to operate with today. I enjoy learning new things and I’m always up for a challenge. In my spare time, I love doing anything outside – hiking, biking, kayaking, backpacking, etc… Anything that involves putting my cell phone away for extended periods of time!

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